Lifestyle
Woods .com
Policies
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PRICES are subject to change without notice
throughout the year, unless you have contacted us about
a specific order in which case the estimate indicated to
you for specific wood products will hold good for 14 days from the date that it is
provided. Freight quotes are confirmed at the time of invoice and subject to slight daily variation ((if any) by the freight companies. Freight variations typically occur during times of rapidly rising gas prices and if a longer period of time has elapsed between a quote and placement of an order.
AVAILABILITY is subject to prior sale and
subject to change without notice throughout the year.
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Use your
credit card or debit card for online purchase via our online invoicing and payment pages. Please
read the shipping and taxes policies on this page.
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Your
purchases will display on our separate, secure Square or Pay Pal payment
page where you can review total purchases.
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Each
time you click "Add To Cart" the item is added
at our Square or Pay Pal page.
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You don't
need a Square or Pay Pal account to buy.
BUY BY INVOICE: Can be paid by credit card or wire transfer (ACH direct debit from your bank). Phone or Email your order
and an invoice will be emailed to you direct from our online payment accunt, OR if you prefer to pay by check, we email you a PDF printable email. Once the invoice
is paid, you automatically receive an electronic receipt and we beging to prep your order. Be sure to confirm your
intent to order by email or phone. Invoices are issued only
after your confirmed intent to order has been received.
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We process
phone payments through Square or Pay Pal.
- Can be used for payments for
order quantities up to our wholesale minimum. Phone payment
not available for volume orders.
MINIMUM ORDER
(excludes wholesale discount orders):
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A sliding scale of pricing, plus handling
surcharge, is applied to all flooring orders of 200-400
sq ft.
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No orders
under 200 sq ft.
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Flooring
orders over 2,000 sq ft and Lumber orders over 2,000
bd ft qualify for wholesale discount (POA).
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Wholesale
orders require a customer Purchase Order. Wholesale
orders of other products are accepted at our discretion
and also require a Purchase Order.
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A Purchase
Order does not imply guarantee of supply until our policies
and terms have been accepted by the customer, after
which an invoice is then issued. Terms are re-stated
on the invoice.
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Please
ensure that your purchase order includes your and your
company's full name, billing address, shipping address,
complete contact information for you/ your company including
phone numbers and email address.
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If the
proposed order is to be received by a third party, please
also provide a phone number for a representative of
that third party so that the shipping company can call
them direct to arrange a delivery day and time.
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Payment
of invoice must be in advance by wire transfer or direct
deposit only.
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Shipping
cost for wholesale orders is FOB our designated warehouse
OR if shipping is provided by us, its cost is in addition
to the product price and must be pre-paid, and any on-site
delivery over-time must be paid by customer.
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Wholesale
orders of our other products may be determined at our
discretion and all of our policies, terms and guidelines
apply, including these for wholesale orders.
ALL TRANSACTIONS, regardless of method
of payment, are processed through our specific payment pages for Lifestyle Woods.
TAXES: Taxes are included in the published
price for continental USA states except Virginia (USA).
Virginia purchasers please be aware that when you use the
online purchase menus, you will also be charged for taxes
which are required by VA state law.
PREPARATION & SHIPPING OF YOUR ORDER
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We ship
pre-paid purchases only. Your order is prepared and
shipping arranged as soon as payment has been received
and cleared.
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A photograph
of your packed order will be emailed to you upon completion
of prepping it for despatch.
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Another
email will be sent to you when your order has on its way,
providing you with the freight company name and tracking
number.
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Sometimes
these steps co-incide, in which case you will be provided
the photo of your order and the freight info in one
email.
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Within
the continental USA, we aim for delivery within 5 -
7 days of an order being shipped, depending on when
during the week an order is placed. However, because
delivery days and times are under the sole control of
the freight companies no guarantee as to delivery day
and time is given or implied by AustralianCypress.US
(Lifestyle Woods). Also, shipping to some locations
can take longer (e.g. central USA, mountain states,
east coast to west coast).
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Do
not schedule installation until your shipment has been
delivered. All responsibility for missed installation
dates rests with the customer.
If there is damage in transit - infrequent but
we can't say "never":
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If yours
is one of the infrequent cases where in-transit damage
has occurred, it is usually during fork-lift transfer
from one truck to another at the freight company's terminal(s)
on the way to the final destination. When you sign for
your delivery and before you leave the pick-up terminal
or the delivery driver leaves your delivery address:
Make sure that you have inspected for any major damage
and if there is, it must be noted
on the driver's / delivery person's page(s) of the delivery
paperwork, and you retain a copy of that. The
driver / delivery person is required to file that back
at the terminal office. Without notes on his / her paperwork,
the freight company can deny any knowledge of and liability
for damage, and a claim cannot be made on your behalf
if there is significant damage. We
cannot emphasize strongly enough that you must keep
a copy of any notes made on the driver's page of delivery
paperwork. Freight companies will not accept any documentation
made after the time of delivery - e.g. notes made after
the fact on the "customer copy" or customers'
photos made after the time of delivery. Your
copy of notes on the driver's / terminal operator's
page could ultimately be the only way of verifying to
the freight company that there was any damage.
Further: As you read the following numbered steps, bear
in mind that in past rare instances of in-transit damage
to an order we have very quickly done the right thing
by our customers by sending replacement product totally
at our own expense both for product and shipping, only
to find that the customer had not documented in-transit
damage sufficiently - or at all, leaving us unable to
recover any cost against the freight company.
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Don't
panic and don't reject the damaged cartons: Scuffs and
damage to packaging do not necessarily mean damage to
the product inside. Is the damage significant? Even
if there appears to be damage to the ends or sides of
some boards, this is unlikely to have affected all the
contents of a specific carton.
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Make
a reasoned judgement as to whether the amount of damage
is likely to affect completion of your project - our
recommendation to purchase sufficient for 10% waste
includes culling for minor damage to a some boards,
whether in-transit or by contractor during installation.
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If the
damage is sufficient to prevent completion of your project,
then obviously we will assist you as best we can, provided
the steps outlined here have been taken.
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Document
it: Whomever takes receipt of and signs for the delivery
must make notes of any SIGNIFICANT in-transit shipping
damage directly on the Freight Company's DRIVER'S delivery
paperwork page and keep a copy of those notes. If no
copy is provided to you by the freight company, run
a photocopy or take photos of the relevant page with
your cell phone.
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Set any
un-useable boards aside, and tally and photograph these.
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If you/
your contractor chooses to trim and use damaged boards,
these are EXCLUDED from the tally of damaged boards
(industry jargon calls this "you nail it, you own
it".)
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If the
amount of damage at time of delivery is significant
enough to prevent completion of your project and a claim
needs to be made with the shipping company on your behalf,
you will need to forward all that documentation to us.
We cannot process any claim on your behalf regarding
damage to delivered goods without that proof of documentation.
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Note
in particular, store credit requested by you as a result
of in-transit damage will not be provided without proof
of documentation noted on the Freight Company's delivery
paperwork and a documented tally of un-useable boards
in sufficient quantities to prevent completion of your
project.
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Do contact
us to let us know. Provided that the notations have
been made on the delivery paperwork and damaged boards
documented at the time of delivery, a claim on your
behalf can be processed if all the contents of a carton
are damaged.
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No store
credit at our expense will be provided for damage that
occurs during installation, and will also not be provided
after installation of a floor has been completed.
WARRANTY, RETURNS, & CANCELLED ORDERS
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All orders
are non-refundable.
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Limited
residential warranty matters are resolved through our
supplying manufacturer. The limited residential warranty
is solely for the finish on pre-finished flooring.
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Installation
must comply with the guidelines of the National Wood
Flooring Association.
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Returns
of UNOPENED cartons/ bundles must be notified to us
within 30 days of shipping date, with a 20% restocking
fee and customer pays freight or delivery back to warehouse.
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Installed
wood products are deemed accepted by the customer.
Cancellations are only accepted prior to packing and
shipping. If your order has already been packed, the
cancellation will incur a re-stocking fee for
handling, plus credit charges if the payment has been
processed by credit card, as outlined below.
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If you
cancel your order after it has been shipped, it will
have to be returned to us and the returns policy applies.
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Cancellations
of custom milled and made-to-order items like stair
treads with "a return" (here "return"
= bull nosed edges on stair exposed ends) will not be
accepted
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NOTE!!! CANCELLATION & RETURNS FEES OF PAID ORDERS:
- Prior to shipping: Cancellations received (i) prior to handling, packing and shipping preparation incur a $200.00 administrative fee, plus credit charges if the order was paid by credit card, will be deducted from your refund. Cancellations received (ii) after an order has been packed but before shipping, and less than 5 days after payment of invoice, will incur a re-stocking fee of 15%, plus credit charges if the payment has been processed by credit card and any cancellation charges levied by the booked freight carrier. Cancellations received (iii) after an order has been packed and has been stored by us at customer's request for 5 or more days after the payment of invoice will incur a 20% re-stocking fee, plus credit charges if the payment was by credit card, any cancellation charges levied by the booked freight carrier, and storage fees at our facility.
- After an order has shipped: If you cancel your order after it has been shipped, partial refunds are provided minus deduction of (i) 20% restocking fee, (i) payment fees, (iii) samples refunds (samples refunds are only provided for orders that proceed), and (iv) shipping charges to return the order to our warehouse. (v) Returned orders must be received by us UNopened and must arrive in UNdamaged condition. (vi) Carrier charges to return your order to us may be different from those originally charged to you because carriers rates vary daily at their discretion and they charge re-consignment fees and other administrative charges of their own. Partial refunds are only paid if the order is returned to us subject to the terms outlined here. NOTE: There are no refunds of shipping charges for orders dispatched to you. Reason: The freight company is pre-paid for delivery of your order and since they do not refund shipping for outbound and return trips we cannot refund you payments already made to the freight company.
- Cancellations of custom milled and made-to-order items like e.g. such as stair parts and made-to-order moldings etc. will not be accepted.
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All responsibility
for errors in quantities ordered by the customer rests
with the customer. AustralianCypress.US (Lifestyle
Woods) disclaims any and all liability for incorrect
calculations by customers of quantities by ordered.
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When
an incorrect calculation by a customer results in that
customer needing to purchase additional flooring to
complete their project, that additional purchase is
subject to all the terms and conditions of AustralianCypress.US
(Lifestyle Woods).
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When
an incorrect calculation by a customer results in an
excess of product ordered by the customer, all our terms
and conditions including our Returns policy are fully
applicable.
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Payment
constitutes the customer's acceptance of our terms,
policies and guidelines.
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Wholesale
orders: Pre-acceptance of our terms and policies is
generally required for wholesale orders for over 3,000
sq ft of flooring, and for wholesale orders of any of
our other products. In the absence of pre-acceptance,
payment constitutes acceptance of our terms, policies,
and guidelines.
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Our
terms, policies and guidelines are not negotiable.
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IMPORTANT:
If an order request or unusual shipping situation is
beyond the scope of our Guidelines, we reserve the right
to decline the proposed order or to negotiate the shipping
with you.
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If you
have already purchased your order online, and we determine
that the order or its shipping is beyond the scope of
our guidelines, we will discuss the situation with you
and/ or a refund will be arranged.
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Photographs
on this site are representative of Australian Cypress.
However, please note that color display on computer
monitors can vary considerably and the color of delivered
products may vary to some degree from colors in photographs
on this site.
YOUR PRIVACY: Your information is not
shared, harvested for mailing lists, or sold to anyone
either by the owner of Lifestyle Woods and affiliated
sites, or by our payment processors PayPal and Authorize.net.
Your information is for the sole purpose of processing
your order. Essential details to complete preparation
and shipping of your order will necessarily be provided
to our mill supplier and to the relevant shipping company
transporting your order. If you do not wish that to occur,
please do not proceed with your order.
LAST UPDATED: June 24, 2022.
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Based in Virginia, we
ship throughout the contiguous mainland USA.
Availability, pricing, and specifications are subject to change without notice.
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